Request a Demo     Sign Up for Newsletter     Avreo Partner Portal
RIS, PACS, Dictation, Transcription, Report Distribution, and More

Career Opportunities at Avreo

To apply for a job with Avreo, please submit your resume and any supporting information to careers@avreo.com. Include the job title in the Subject line of your email.

Level 2 Customer Support Representative

The Level 2 Customer Support Representative will perform regular checks and routine operations to systems, servers, workstations, critical applications and LAN Networks to ensure reliable performance of the IT infrastructure. The successful candidate will carry out 2nd tier support tickets and maintain all aspects of the Active Directory. He/She will ensure all backup and recovery requirements of the company are met, tested and reviewed frequently. He/She will also contribute to design, planning and implementation of all engineering projects as required and provide proactive team involvement towards services, product and process improvement initiatives. The candidate will be responsible for effectively managing case escalations while maintaining a high level of customer communication. They will have experience in providing customer support over the phone and via e-mail. This is a great opportunity to learn and develop within a successful company.

Essential Duties and Responsibilities:

  • Responsible for providing level 2 engineer support on all Avreo products.
  • Participates in on-going training concerning Avreo products and related technologies.
  • Work with level 1 support and/or product development personnel to troubleshoot and workaround product issues.
  • Create Knowledge Base Articles / Technical Notes.
  • File enhancement requests and work with product management / product marketing to understand requested product enhancements.
  • Prioritize both time and projects, working independently.
  • Listen, comprehend and communicate on the fly.
  • Excellent communication/customer service skills.
  • Undying enthusiasm for computers and technology.
  • Consistently providing customers with a high level of quality support.
  • Responsible for the hardware and software maintenance of all application servers.
  • Responsible for administration of Avreo corporate network and servers.

Qualifications:

  • Bachelors Degree
  • Excellent customer support skills 3 to 4+ years of high-level technical support in Windows environment.
  • Ability to communicate effectively.
  • 3+ years of technical experience with computer software, including the installation and configuration of Windows programs.
  • Good technical skills in Windows, 3+ years, and Active Directory, 3+ years.
  • Highly self-motivated and independent.
  • Excellent troubleshooting and problem solving skills.
  • Well-organized with the ability to multi-task and work with minimal supervision.
  • Advanced understanding of the Windows platform; advanced Active Directory.
  • Advanced understanding of Microsoft Server Technologies such as SQL Server, MSMQ, NTFS.
  • Advanced understanding of TCP/IP and LAN/WAN environments.
  • Advanced PC/Hardware troubleshooting.

Preferred Skills:

  • Microsoft and/or CISCO Certification
  • Previous Healthcare Experience
Avreo, Inc.